Jan 12
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SHOP SITE provides the ability for customers to purchase on-line Gift Certificates and have them sent via e-mail to their recipients. The Purchaser may choose to have the Gift Certificate sent immediately, or schedule it to be sent at the Day and Time of his/her choosing. A note personalizing the Gift Certificate may also be included when sending one.
“Min Gift Certificate Amount:” and “Max Gift Certificate Amount:” is Store Settings under the “General” Tab must be set to enable purchase of Gift Certificates and control the Minimum and Maximum value of Gift Certificates purchased.
Upon sending a Gift Certificate, the recipient receives an e-mail indicating that someone has sent them an On-line Gift Certificate redeemable at your store. Contained within the e-mail is a link that must be followed for the recipient to “Claim” the Gift Certificate. When the recipient clicks on this link, they are redirected to your web store and asked to log in or create a new account (standard Sign-up Screen). Once they’ve logged in, or created their account, their Gift Certificate is automatically “Claimed” and attached to their customer account. Note: The recipient MUST use the same e-mail address the Gift Certificate was sent to when logging into their account or creating their new account. SHOP SITE will ONLY claim & attach the Gift Certificate to an account with the same e-mail address the Gift Certificate was sent to.
Gift Certificates may only be claimed Once, and again, only by an account with the same e-mail address that it was sent to.
The “Reminders, Incentives & Mail” Tab in Store Settings contains a value named “Email Template” in the “Gift Certificates” section. Leaving this value blank causes a standard, no-frills e-mail to be sent to the recipient. However, you may design a more detailed and attractive e-mail to be sent to the recipient using “e-mail Templates” and selecting your template here. Of course, designing seasonally themed e-mails creates a nicer experience for the recipient, and if the sender chooses to be cc’d, them as well.
Gift Certificates may be managed using the “Gift Certificates” tab on the Admin Menu. Gift Certificate e-mail may be re-sent, re-assigned, re-dated, and updated otherwise once selected.
Gift Certificate purchases are Authorized and Settled simultaneously at the time of purchase. Record of the transaction is available on the Admin Gift Certificate screen. If refunding a Gift Certificate becomes necessary, that must be accomplished through your Credit Card Gateway Interface, and if desired/necessary, the Gift Certificate must be nullified in SHOP SITE by changing its value (Amount) to $0.00.
Record of Purchased Gift Certificates may be viewed on the Customer’s My Account Screen. Record of Gift Certificates Received is also available on the Customer’s My Account screen.
Gift Certificates can be configured to require minimum purchase to be redeemed, as well as allow or disallow combination with other Gift Certificates. These parameters apply only to system generated Gift Certificates, NO Gift Certificates purchased by customers.
Note: If you’ve configured “Gift Certificate Reminders”, customers who have received Auto-Generated Gift Certificates (promotions, etc), will receive periodic e-mails reminding them that they have one or more Gift Certificates available.